Refund Policy
Clear rules on what is refundable, what is not, and how long it takes.
Last updated 01 September 2026
Consultation calls
If the call did not give you value, message us on WhatsApp within 24 hours of the call and we refund the full fee. No form, no argument.
If you paid but never took the call, you can either reschedule or request a full refund within 7 days of payment.
Online courses
Courses carry a 7-day refund window from the date of purchase, provided you have completed less than 20% of the lessons. Because course content is delivered instantly and in full, we cannot refund once a substantial portion has been consumed.
If you were charged twice, or bought the wrong course, contact us and we will refund or transfer you to the right one immediately, regardless of the window.
Monthly services
Lead generation, funnel and automation work is delivered as an ongoing service. Because ad spend and build time are committed up front, service fees for a month already begun are not refundable.
You can cancel any time with 30 days notice. You will not be charged for the following cycle, and you keep everything already built for you โ ad account, funnel, automations and lead data.
If we fail to deliver the agreed scope in a month, we will either extend your service at no cost or refund that month at your choice.
Ad spend
Money paid directly to Meta as advertising budget is spent on your behalf and cannot be refunded by us. Any unspent balance in your ad account remains yours โ the account is in your name.
Failed or duplicate payments
If money left your account but the order shows as failed, send us the order reference. We verify with the gateway and refund within 5โ7 working days. If the payment actually succeeded, we activate your purchase instead โ you are never charged for nothing.
How to request a refund
Contact us by any of these routes with your name, order reference and reason:
We acknowledge every request within 24 hours.
Processing time
Approved refunds are issued to the original payment method. PhonePe and UPI refunds usually appear within 5โ7 working days. Bank card refunds can take up to 10 working days depending on your issuer.
Questions about this policy?
Email info@smmsolver.com or message us on WhatsApp at +91 8515052969.
Contact us